Privacy policy

Privacy policy

  • Definition and nature of personal data

When using the services offered by Effency (hereinafter the "Services") and in order to perform them, we may ask you to provide us with personal data.

The term "personal data" refers to all the data that make it possible to identify an individual, which corresponds in particular to your surname, given names, age, sex, e-mail, data relating to your transactions on our internet website (hereinafter: the "website"), as well as any other information you choose to communicate to us about you.

  • Purpose of this Charter

The purpose of the present Charter is to inform you about the means we use to collect your personal data in the strictest respect of your rights.

In this regard, we inform you that in the collection and management of your personal data, we comply with the French law n ° 78-17 of January 6, 1978 relating to data processing, files and freedoms. current version.

  • Identity of the body in charge of data collection

The body in charge of collecting your personal data is SAS Effency, registered with the Paris Trade and Companies Register under the number 822 320 172, with registered office at 142 rue de Clignancourt – 75018 Paris (hereinafter referred to as "Effency" or "We").

  • Collection of Personal Data

Your personal data are collected to fulfil one or more of the following purposes:

  • Implement the services you have ordered from Effency,
  • Carry out operations relating to the management of users concerning contracts, orders, invoices, monitoring of the relationship with users,
  • Build a file of registered members, users, and prospects,
  • Send newsletters, solicitations and promotional messages, provided you have accepted this type of mailing.
  • Conduct research,
  • Develop commercial and attendance statistics for our Services,
  • Manage outstanding payments and any disputes arising out of the use of our Services,
  • Respect our legal and regulatory obligations.

We inform you, when collecting your personal data, whether certain data must be mandatory or whether they are optional.

  • Recipients collected data

Only our company’s personnel, the services in charge of control (auditor in particular) and our possible subcontractors will have access to your personal data.

Personal data may also be sent to public bodies solely for the purpose of meeting our legal obligations, judicial auxiliaries, ministerial officers and bodies responsible for debts collection.

The personal data collected may be used for research purposes and for statistical purposes (see Article 4 above and Article 10 of our GCU). In this context, they are likely to be transmitted to third parties, researchers, with whom we collaborate. They will, however, be anonymized before any transmission to these third parties, so as to no longer constitute personal data during their transmission.

  • Transfer of Personal Data

Your personal data will not be subject to assignments, leases or exchanges for the benefit of third parties.

  • Duration of personal data storage
  • Concerning data relating to the management of users and prospects:

The personal data of our Services users will be kept for one year after the completion of the Services concerned. However, data enabling proof of a right or a contract to be kept for the fulfilment of a legal obligation shall be kept for the period prescribed by the law in force.

Regarding possible prospecting operations for users of our Services, their data may be retained for a period of three years from the end of the commercial relationship.

Personal data relating to a non-user prospect may be conserved for a period of three years from the date of collection or the last contact from the prospect.

At the end of this three-year period, we will be able to contact you again to find out if you wish to continue receiving commercial solicitations.

  • Concerning identity documents:

In the event the right of access or rectification is exercised, the data relating to the identity documents may be retained for the period provided for in Article 9 of the Code of Criminal Procedure, i.e. one year. In the event of exercise of the right to object, such data may be archived during the limitation period provided for in Article 8 of the Code of Criminal Procedure, i.e. six years.

  • Concerning credit cards data:

The financial transactions relating to the payment of purchases and costs via the Site are entrusted to a payment service provider which ensures the smooth running and security thereof.

For the purposes of the Services, this payment service provider may be recipients of your personal data relating to your credit card numbers, which it collects and retains on our behalf and on our behalf. We do not have access to that data.

In any event, the data relating to your transactions on the Site may be retained, for a purpose of proof in case of contestation of these transactions, in intermediate archives, for the duration provided for by Article L 133-24 Of the Monetary and Financial Code, in this case 13 months from the date of debit. This period may be extended to 15 months in order to take account of the possibility of using debit card payment cards.

  • Concerning the management of the opposition lists to be received from prospecting:

The information allowing you to take into account your right to object is retained for at least three years from the exercise of the right to object.

  • Concerning audience measurement statistics:

The information stored in the user terminal or any other element used to identify the users and allow their traceability or attendance will not be stored beyond 13 months.

  • Cookies 

Our site uses the tool Google Analytics. For your perfect information, you will find below an extract of the rules of confidentiality and conditions of use of Google relating to this tool (available at: ):

"Google Analytics is a Google Web Analytics tool that allows websites and apps owners to better understand the behaviour of their users. This tool may use cookies to collect information and report on the usage statistics of a website without individual users being personally identified by Google. The "__ga" cookie is the one most used by Google Analytics.

In addition to generating reports on website usage statistics, Google Analytics also allows, in association with certain (...) advertising cookies (...), to display more relevant ads on Google websites (such as Google search) and on the Web. "

You can also access the Google Analytics Privacy Policy at

We do not use advertising cookies. However, if we were to use them in the future, we would inform you in advance and you would be able to disable these cookies if necessary.

  • Security

We hereby inform you that we take all necessary precautions, organizational measures and technical measures to protect the security, integrity and confidentiality of your personal data and in particular to prevent them from being distorted, damaged or unauthorized by third parties. We will also use secure payment systems in accordance with the state of the art and applicable regulations.

  • Access to your personal data

In accordance with the law n ° 78-17 of January 6, 1978 relating to data processing, files and freedoms, you have the right to obtain the communication and, if necessary, the rectification or the deletion of the data concerning you. You can also contact:

  • E-mail address:
  • Postal address: 142 rue de Clignancourt – 75018 Paris

Remember that any person may, for legitimate reasons, oppose the processing of data concerning him.

  • Changes

We reserve the right, at our sole discretion, to amend this Charter at any time, in whole or in part. These changes will come into effect as of the publication of the new charter. Your use of the Site following the entry into force of these modifications will be worth acknowledgment and acceptance of the new charter. Failing this, and if this new charter does not suit you, you will no longer have to access the Site or order us Services.

  • Entry into Force

The present charter entered into force in 2018-09-20.